We understand that change can be scary and that is why our support team is here to help every step of the way! Our team is made up of Script specialists that are normal people just like you and me. When you decide to partner up with Script, we make sure that you are provided with your very own School Success Specialist who will provide support, training, and onboard each step of the way.
We pride ourselves on providing the best support in a timely manner. Our support team is available to you every single day during normal business hours and guarantees a response within an hour. Have an issue outside of normal hours? No problem, somebody will be able to assist you as soon as possible. But in the meantime, our website is loaded with informative videos, how-tos, and step-by-step tutorials that are available to you through the Script Help Center whenever you need it! We also provide an option for in-person training for an additional cost, leaving options open to best fit your school districts need.
We believe that each and every question deserves its own attention and response so we have developed three different channels to access support. Users can call and speak with an in-house support representative to solve their issue, or they can reach a representative through live chat or email. Each call, message, and email is important to us and we guarantee a response within an hour. This means that you will be hearing from a real person who can resolve your issue, not a computer with automated responses. No more battling with computers and broken systems, we know that our system works and we are here to help!
Our support system is designed around making your experience with Script as enjoyable and simple as possible. We look forward to welcoming you to the Script family and helping you each step of the way to complete process automation!
Want to read a quick article on one of our support members? Feel free to check out this blog highlighting our support team here. To learn more about our support and how Script can automate all of your school district’s processes visit www.scriptapp.com to book a demo today and see how we can help!